HOLIDAY SHIPPING
To ensure your top-secret gifts and spy gear arrive in time for December 24th delivery, please review our shipping policy and deadlines. We ship exclusively via UPS and United States Postal Service (USPS).
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USPS Ground Advantage: The last day to ship using this cost-effective option is December 18.
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UPS Ground: This deadline is variable and depends on your specific shipping address. Please check the exact transit time for your location at the UPS website: ups.com/ctc.
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UPS 2nd Day Air: We recommend using this service, with a final ship date of December 22.
Tracking: All shipments receive a tracking number, which will be emailed to you as soon as the package leaves our facility.
No Guarantees: The deadlines provided are based on the published recommendations from UPS and USPS. The Spy Museum Store cannot guarantee a delivery date. We are not responsible for delays caused by severe weather, unexpected carrier volume, or other disruptions to the shipping network.
Shop Early: We strongly encourage you to place your order well in advance of the deadlines to avoid holiday shipping stress and ensure your mission is accomplished!
SHIPPING
Rates are calculated in real-time at checkout based on the shipping method selected. We offer shipping services through UPS and United States Postal Service.
INTERNATIONAL SHIPPING
The Spy Museum store only ships to the United States. We do not ship internationally.
IN-STORE PICK UP
In-Store Pick Up is available 7 days a week from 10:00am to 6:00pm. Select the "In-Store Pick Up" option at checkout.
- You will be notified via email within 1-2 business days that your order is ready to be picked up.
- Once notified you will have 14 days to pick up your order. After 14 days, the order will be canceled. You will be automatically refunded.
- Upon arrival, you will enter the museum through the lobby entrance and inform a representative from Guest Services that you are visiting the retail store to pick up an order.
- Items will be available for pick up at the retail store cash registers.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days for an exchange or a refund in the form of original payment. Returns and exchanges must be accompanied with original receipt and all original product packaging. All items must be in salable condition. Items should be returned or shipped directly to the museum store with original receipt.
The customer is responsible for shipping costs related to sending any returned items back to the Spy Museum. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return or exchange an item, please Contact Us with your order number and details. We will respond quickly with instructions for how to return items from your order or answer any questions.
